FREQUENTLY ASKED QUESTIONS

Q: Where is Kahya Hotel located?

A: You can check our location on Google Maps. Address: Korkutreis District Yesilirmak Street No: 14 Demirtepe–Kızılay/ANKARA

 

Q: How can I get information about events in Ankara?

A: You can contact our guest relations department: info@kahyaotel.com

 

Q: What time can I check-in and when do I have to check out?

A: Earliest check-in time is 2:00 pm. If there are rooms available for our guests before the time we mentioned, our reception staff will always help you. The last check-out time is 12:00 a.m. Please contact reception for late check-out applications.

 

Q: What types of bed options are there?

A: Deluxe single rooms have double beds, Deluxe double rooms have double or twin beds, and rooms with double or twin beds. We can arrange the bed types in the room, depending on our guests' requests before their arrival.

 

Q: Are there safety deposit boxes in the hotel?

A: Yes, there are safety deposit boxes in the rooms. You can also leave your luggage in our warehouse before you arrive or after check-out.

 

Q: Is there a shuttle service to the airport?

A: Yes, we do have paid transfer service. For more information, you can contact the reservation office or send an e-mail to: info@kahyaotel.com

 

Q: How can I make a reservation?

A: You can make your reservation using our secure web page www.kahyaotel.com or send an e-mail to info@kahyaotel.com or make a reservation by phone.

 

Q: How can I change or cancel a reservation?

A: Please send us an e-mail or give us a call.

 

Q: Why do I need to use my credit card to make a reservation?

A: We need your credit card information to guarantee your reservation. Your credit card will not be charged unless you cancel your reservation within the cancellation period.

 

Q: What time zone is Ankara in?

A: Ankara is +3 hours ahead of Greenwich Mean Time (GMT).

 

Q: What are the weather conditions like in Ankara?

A: Ankara has a seasonal, dry, and variable climate due to its location. Temperatures can average between -4ºC and -12 during the coldest months. In July and August – during the hottest months – temperatures can rise from 30ºC to 40C. You can visit the weather page for current weather conditions: https://mgm.gov.tr/

 

Q: What is the official language of Turkey?

A: The official language of Turkey is Turkish, but English and sometimes German are spoken in tourist attractions.

 

Q: What is the Turkish currency and how can I exchange foreign currency?

A: The official currency of Turkey is the Turkish Lira (TL). Certain credit cards are widely accepted in Ankara. ATMs that provide cash in local currency are widely available throughout Ankara and most of them have language options, so you can follow the instructions. There are many exchange offices around our hotel, and you can exchange your money in these exchange offices without paying any commission. You can convert it to foreign currency.

 

Q: What happens if I get sick in Ankara?

A: There is no need for special vaccinations when traveling in Ankara (unless you come from an endemic area). However, we recommend getting travel insurance because Turkey does not have reciprocal health arrangements with other countries. The healthcare system is very advanced. Ankara has many options for public and private hospitals.

 

Q: How is the electricity usage?

A: In general, wall sockets in Turkey operate at 220 volts, 50 Hz, with European-style round prong plugs. Please contact our concierge for more information: info@kahyaotel.com

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